Last updated [June 05th, 2021]
Our Return and Exchange Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Exchange Policy at any time.
Returns (Perishable Goods only)
Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days of receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
When the product is incorrect from the one that the customer ordered or when the product is damaged, the customer has to send photos or a video within 48 hours after delivery that shows the item is incorrect or DOA (Dead On Arrival).
In this case, we will reship a new item and the customer shall return the delivered product.
We will ask the customer to send the product back to our factory (the full address and number of days will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees.
In case, our customer support team accepts the exchange of your product. The customer shall be held responsible for all the shipping fees.
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. Be sure to provide the tracking number as soon as you ship your return.
- All customers must contact www.edivovina.hr for approval before sending or returning any item to us.
- edivovina.hr will not be responsible for the returned item without prior notification to www.edivovina.hr.
- To ensure that your Return is valid: Always process a return following our Return procedure
Note: www.edivovina.hr reserves the right to any changes to the return and exchange policy. Any changes will be updated on our website.
Any sale or promotional items that are sold are non-refundable and non-returnable.
If you have any questions about our Return & Refund Policy, please contact us:
- By email: firstname.lastname@example.org
- By visiting this page on our website: https://www.edivovina.hr/contact